Privacy Policy for elthavioniq.sbs
Learn how we protect your information and your rights.
Your privacy is important to us
At elthavioniq.sbs, we are committed to handling your personal data with transparency and responsibility, in accordance with South African law. This privacy policy outlines how we collect, use, and safeguard your information.
This document explains our practices regarding the data you share with us when using our automated trade recommendation services, our website, and related communications.
Information we collect
We collect information directly from you and automatically from devices when you interact with our services and website.
Information you provide directly
- • Personal details required for account creation and login
- • Contact information such as name and email address
- • Details provided for support requests or inquiries
- • Preferences set via your user profile or account
- • Any feedback or comments submitted through forms
Information we collect automatically
- • Device information such as browser type and operating system
- • IP address and location information where applicable
- • Usage data regarding time spent and features accessed
- • Cookies and similar tracking technologies for analytics
- • Security-related logs monitoring system integrity
How we use your information
Your personal data is processed only as necessary to deliver our services, ensure security, and comply with legal requirements.
- • Provide and improve our automated trade recommendations
- • Respond to your inquiries or requests for support
- • Monitor system health, security, and usage trends
- • Send updates or relevant notifications when applicable
- • Facilitate account management and user preferences
- • Enforce legal agreements and compliance obligations
- • Conduct audits and protect against misuse or fraud
Data commitment: We are dedicated to securing your information using appropriate technical and organizational measures as outlined in this policy.
When and how we share data
We do not sell personal information. Data may be shared only with service providers or authorities where required by law, contract, or system operation.
Trusted service providers
Partners supporting our operations are contractually bound to confidentiality and data protection duties, consistent with South African privacy laws.
Legal and compliance disclosures
We may disclose information if required by applicable legislation or lawful authority.
Aggregated and anonymous data
Statistical data is used without identifying individuals for analytics and service improvement.
Your rights and choices
You may access, correct, or delete certain data, object to processing, or request restrictions in line with privacy law.
- • Right to request access to your personal information
- • Right to request correction of inaccurate data
- • Right to request deletion of your data
- • Right to receive data in a portable format
- • Right to object to processing for direct marketing
- • Right to request limitation of data processing
Contact us at the details below to exercise your data rights or submit privacy queries.
How we protect your data
Robust safeguards are maintained to protect data against accidental loss, destruction, or unauthorized access.
Technical security measures
- • Firewalls and secure network protections in place
- • Continuous vulnerability monitoring and system updates
- • Encrypted data transmission and secure storage
- • Regular security testing of our infrastructure
Organizational security
- • Restricted staff data access by necessity
- • Mandatory privacy training for our team
- • Internal reviews of data handling and policies
- • Incident response processes for potential breaches
How long we retain your data
Data is kept only as long as required for service provision, legal obligations, or business necessity.
- • Account data is retained for active account duration
- • Usage and learning data are reviewed periodically
- • Support and communications kept as needed
- • Billing and transaction records stored as required
- • Marketing preferences kept until unsubscribed
We anonymize or securely delete data once retention periods expire or upon user request where possible.
International data transfers
Data may be transferred to countries offering equivalent protection or via adequacy safeguards in line with South African law.
- • Transfers use contractual or regulatory mechanisms
- • Third parties comply with data protection requirements
- • Transfer logs and reviews ensure ongoing oversight
- • Consent obtained where expressly needed
Cookies and tracking
Our website uses cookies for essential features, analytics, and to enhance user experience. Cookies may be managed via browser settings.
Types of cookies used
- • Required for platform performance and security
- • Help track usage for analytical improvements
- • Enable preference settings for users
- • Support interactive website elements
You have the right to manage cookies in your browser or via the platform’s cookie settings page.
Policy updates and changes
Our privacy policy may change as laws, regulations, or platform features evolve. Updates are always posted here.
- • Website announcements for significant changes
- • Updates sent via user email where appropriate
- • Version and date listed on policy pages
- • Access to historical versions upon request
Continued use of services confirms your acceptance of the latest policy version.
Contact for privacy queries
For any privacy-related questions or concerns, reach out using the details below.
Elthavioniq
40 Heerengracht Street, Foreshore, Cape Town 8001 South Africa
Phone: +27(15)8238219
Email: content@elthavioniq.sbs
Last reviewed January 13, 2026
Effective from January 20, 2026